Your privacy matters to us. This Privacy Policy explains what personal information bo178 collects, how it is used, with whom it may be shared, and the rights available to you as a member of our platform. Please read it carefully alongside our Terms & Conditions.
bo178 collects only the personal data strictly necessary to operate your account, process transactions, verify your identity, and meet our compliance obligations. We do not collect data speculatively.
All data transmitted between your device and the bo178 platform is protected by industry-standard 256-bit SSL/TLS encryption. Data at rest is stored using AES-256 encryption on access-controlled servers.
bo178 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used exclusively to deliver and improve the bo178 service.
We use cookies and similar technologies only for session management, platform performance, and fraud prevention. We do not deploy third-party advertising cookies or behavioral tracking networks.
As a bo178 member, you have the right to access, correct, export, and request deletion of your personal data, subject to our legal retention obligations. Submit requests via our support team at any time.
Personal data is retained only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Account data is securely deleted within 90 days of verified account closure.
bo178 ("we", "us", "our") is committed to handling your personal information with transparency, integrity, and care. This Privacy Policy ("Policy") describes how bo178 collects, uses, stores, protects, and in limited circumstances shares personal data submitted by or collected about individuals who register for an account, access the platform, or interact with our services in any way.
This Policy applies to all data processing activities carried out in connection with:
This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy. In the event of any conflict between this Policy and the Terms & Conditions with respect to data handling, this Policy prevails.
bo178 acts as the data controller for all personal information collected from members and visitors in connection with the platform. As data controller, bo178 determines the purposes and means by which personal data is processed and is responsible for ensuring that processing activities comply with applicable data protection principles.
For all privacy-related enquiries, data access requests, or complaints, members may contact our dedicated Data Protection team at:
bo178 aims to acknowledge all privacy-related requests within three WIB business days and to provide a substantive response within 30 calendar days of receipt.
bo178 collects personal data across several categories. The specific data collected depends on how you interact with the platform.
When you create a bo178 account, we collect:
When you complete our Know Your Customer (KYC) process — required before your first withdrawal or upon our request at any time — we may collect:
For every deposit and withdrawal, we record:
During your use of the platform, we collect:
Automatically collected when you access the platform:
When you contact our support team, we retain records of your communications — including live chat transcripts, WhatsApp message history, and email correspondence — for quality assurance, training, and dispute resolution purposes.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account management, age verification | Duration of account + 5 years post-closure |
| KYC Documents | Anti-money laundering compliance | Duration of account + 7 years post-closure |
| Financial Transactions | Payment processing, fraud prevention | Duration of account + 7 years post-closure |
| Gameplay & Betting Records | Responsible gaming, dispute resolution | Duration of account + 3 years post-closure |
| Technical & Device Data | Security, fraud detection | 13 months rolling |
| Support Communications | Quality assurance, dispute resolution | 3 years from date of communication |
bo178 uses the personal data it collects for the following specific, lawful purposes:
bo178 processes personal data on the following legal grounds:
bo178 does not sell your personal data. We may share your data with the following categories of third parties only to the extent strictly necessary:
When you make a deposit or withdrawal, your financial transaction data is transmitted to the relevant Indonesian bank (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) or e-wallet provider (e.g., OVO, DANA, GoPay, ShopeePay, LinkAja) to process the payment. These providers process your data under their own privacy policies and applicable Indonesian financial regulation.
To fulfil KYC requirements, bo178 may use third-party identity verification service providers. These providers receive only the data necessary to complete the verification check and are contractually prohibited from using it for any other purpose.
Live casino and RNG game studios — including Evolution Gaming, Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and Spribe — may receive a session token and anonymised player identifier to authenticate your game session and return game results to the platform. These studios do not receive your name, bank details, or contact information.
bo178 may disclose personal data to regulators, law enforcement agencies, or other public authorities where required to do so by applicable law, a valid court order, or the directions of our international licensing authority. We will notify you of such disclosures to the extent permitted by law.
We may share personal data with our legal counsel, auditors, or insurers where necessary to obtain professional advice or to establish, exercise, or defend legal claims. All such advisors are bound by professional confidentiality obligations.
bo178 uses cookies and similar client-side storage technologies on the platform. These are limited to the following categories:
bo178 does not deploy advertising cookies, third-party behavioral tracking cookies, or social media pixel trackers of any kind. Your browsing activity on bo178 is not shared with advertising networks or data brokers.
You may configure your browser to block or delete cookies at any time; however, disabling essential cookies will prevent you from logging into your account and accessing platform services.
bo178 implements a layered, defence-in-depth security architecture to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security measures include:
No data transmission over the internet or electronic storage method is 100% secure. While we implement robust protections, bo178 cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.
bo178 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law, regulation, or our licensing authority's directions. The general retention framework is summarised in the table in Clause 3 above.
Where you close your account voluntarily or bo178 closes your account, we will:
As a bo178 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection team at [email protected] with "Privacy Request" in the subject line:
You may request a copy of all personal data bo178 holds about you, together with information about how it is processed, the legal basis for processing, and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Note that corrections to your registered name must be supported by documentary evidence.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal retention obligations — certain financial and KYC records must be retained regardless of erasure requests.
You may request that bo178 restrict processing of your personal data in certain circumstances — for example, while a rectification request is under review, or where you contest the lawfulness of processing.
You may request a copy of the personal data you have provided to bo178 in a structured, machine-readable format (JSON or CSV) to facilitate transfer to another provider.
You may object at any time to processing carried out on the basis of legitimate interests or for direct marketing purposes. An objection to marketing will be honoured immediately; an objection to other legitimate-interest processing will be assessed against our continuing legal and operational obligations.
The bo178 platform is strictly for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or submitted personal data to us, we will immediately suspend the account, delete all associated personal data, and return any deposited funds to the original payment source.
If you have reason to believe that a person under 21 has registered on the bo178 platform, please notify us immediately at [email protected]. We take the protection of minors extremely seriously as part of our responsible gaming commitment.
bo178 is operated under an international gaming licence. Some personal data processed in connection with your account — including session data transmitted to game studio servers and identity verification data processed by our KYC provider — may be transferred to and processed in jurisdictions outside Indonesia.
Where such transfers occur, bo178 ensures that appropriate safeguards are in place, which may include:
You may request details of the safeguards applicable to any specific international transfer by contacting our Data Protection team.
The bo178 platform does not contain links to external third-party websites for commercial or advertising purposes. Any reference to third-party brands — including game studios, payment providers, and sports leagues — is made for descriptive purposes within the platform context only. bo178 is not responsible for the privacy practices of any third-party entity whose brand is referenced on the platform.
If you access bo178 via a link from an external website, the privacy practices of that external site are governed by that site's own privacy policy. bo178 has no control over and accepts no responsibility for the content or data practices of any external website.
bo178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal requirements. When a material change is made, we will:
Your continued use of the bo178 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and contact support to initiate account closure before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bo178 processes your personal data, please contact our Data Protection team through any of the following channels:
For formal complaints that cannot be resolved through our internal process, you may escalate to the dispute resolution services of bo178's international licensing authority. Details of the relevant authority are available on request from our support team.
With your privacy protected by industry-leading encryption and a transparent data policy, you can focus on what matters — exciting sports betting, live casino action, slots, and more, all in Indonesian Rupiah.